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Questions about what a plan includes, trouble with your account, or something unclear about a request you've sent — this reaches us directly.
Before you write
A few things come up often enough that the answer may already be waiting for you:
- “Do you send the requests for me?”
- No. We write the request and give you the contacts; you send it from your own address. Full FAQ
- “What’s the difference between the plans?”
- Coverage, web-form destinations and follow-ups. Compare plans
- “A company refused my request.”
- That happens, and it is often legitimate. Why a request can be refused